Cancellation and Refund

Last updated on November 29, 2024

At GeoDigitals Store, powered by Geoloide Private Limited, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be circumstances where you need to cancel an order or request a refund. Below is our policy:

1. Cancellation Policy

1.1 Cancellation Requests
Cancellations will be considered only if the request is made on the same day as the order placement. However, cancellation requests will not be entertained if the product has already been accessed, downloaded, or if the order has been processed by our team.

1.2 Non-Cancellable Items
Since our products are digital in nature, they cannot be canceled once downloaded or accessed. If you believe there is an issue with the product, please contact our customer service team for assistance.

2. Refund Policy

2.1 Eligibility for Refund
Refunds are granted only in the following scenarios:

  • The product delivered does not match the description or specifications provided on our website.
  • The product is defective or corrupted, and the issue is reported within the same day of purchase.

2.2 Reporting Issues
If you encounter a problem with your digital product, please report it to our Customer Service Team at info@geodigitals.store within the same day of purchase. Our team will investigate and determine the resolution.

2.3 Refund Processing Time
Once a refund request is approved, it will take 6-8 working days to process the refund and credit the amount back to the customer’s original payment method.

3. Warranty Issues

If your purchase includes a product or service covered by a warranty, you may need to contact the relevant vendor or service provider for support.

4. Contact Information

For any cancellations, refunds, or further assistance, please contact us at:

Our team is here to help resolve your concerns promptly.

Note: By purchasing from GeoDigitals Store, you agree to the terms and conditions outlined in this policy.